Our shipping options are based on location and region.
- EU Shipping
- UK Shipping
- International Shipping
FREQUENTLY ASKED QUESTIONS
ORDER AND SHIPPING
Do you offer Shipping options?
Can I amend the delivery address or information?
Of course! You can contact our support team by sending an email with the registered email address or phone number for updating the delivery address or any other relevant information.
Please note that you cannot amend the delivery address after the order has been dispatched.
Can I cancel my order?
Unfortunately, we can't make changes or cancel an order after it's been submitted.
If you would like to cancel an ordered item, shoot an email to info@wingvintagewholesale.com with your order number and we'll get back to you.
How long does it take to ship my order?
Delivery Time: Estimated delivery time will be shown at the time of the checkout
- Estimated EU Delivery Time: 02 to 04 working Days
- Estimated UK Delivery Time: 05 to 07 Working Days
- Estimated Delivery Time Outside UK and EU: 05 to 07 working days
How can I track my package?
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How can I track my package?
When your order is ready for delivery, you will receive an email with real-time tracking information and tracking number Id. You can track your shipment using the tracking number ID on the courier website, which will provide you instant updates and information regarding shipment.
RETURNS
Can I exchange an item?
We accept exchange request up to 05 working days after delivery, if the item is undamaged and in its original condition, we will exchange the full order amount minus the shipping costs for the return.
Do you accept returns?
We accept return request up to 05 working days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
We will assess you request your request and approve them at our discretion.
How long does it take to process a return?
It will take almost two weeks to process a return, after which you will be notified of the time it will take to process the refunded amount.
Are returns free?
Returns are free but you will be charged for shipping charges which will be deducted from your refund.
IMPORT DUTIES AND TAXATION
Who is responsible for customs fees, import duties, and taxes, if applicable?
Any applicable custom fees, import duties and taxes are the responsibility of the customers.
What will be custom fees, import duties and taxes?
Custom fees, import duties and taxes vary and depend on may factors such as location, material value item, etc.
Will I have to pay custom and import duties?
All international orders may be subjected to taxes and duties.
Please do thorough research of custom import fees and charges before placing an order.
What will happen to the shipment if I don’t have a valid commercial registration?
If consignee does not have valid commercial registration, shipment might return back to origin without any intimidation
CONTACT US
What is the email address?
Our support team email address is info@wingvintagewholesalesupply.com
Do you have physical location?
Yes. The location of our warehouse is Oosteinderweg 104, Nunspeet 8072 PD.